Refund policy

At Fjord Melbourne  https://fjord-melbourne.com  your satisfaction is important to us. If for any reason you are not fully satisfied with your purchase, please review the details below regarding returns and refunds.

Returns

  • You may return your order within 30 days of delivery.

  • To initiate a return, please contact our customer service team at info@fjord-melbourne.com .

  • Return shipping costs are the customer’s responsibility unless the product is defective or damaged, in which case we will cover the return shipping.

Refunds

  • Once we receive and inspect your returned item, your refund will be processed within 7 business days.

  • Refunds will be issued to the original payment method used at checkout.

  • You will receive an email confirmation once your refund has been completed. Please note that processing times may vary depending on your financial institution.

Return Conditions

  • Items must be returned in their original packaging with all accessories included.

  • Products must be unused and in the same condition as received.

  • Please ensure items are securely packaged to avoid damage during return shipping.

  • If items are returned damaged or show signs of use beyond necessary testing, we may deduct a depreciation fee from the refund.

Responsibility

  • We are not responsible for delays or damage occurring during return shipping.

  • Customers are advised to check their order within 24 hours of delivery and report any issues immediately.

Return Method

  • Returns are accepted by mail only.

  • For defective items, we will refund return shipping costs.

  • For all other returns, the customer is responsible for return shipping costs.

Customs & Import Duties

  • Customs duties, taxes, or import fees are the responsibility of the customer and must be paid at the time of delivery.

Address Changes

  • If you need to update your delivery address after placing an order, please contact us immediately at info@fjord-melbourne.com .

  • While we will make every effort to update your details, we cannot guarantee changes once an order has already been processed.

Undeliverable Packages

  • If a package is undeliverable due to an incorrect address, refusal of delivery, or failure to collect from a pickup point, we reserve the right to charge additional return and reshipping costs.

Company Information

Fjord Melbourne

Adres: 7 Bell Yard, London, WC2A 2JR, United Kingdom

this website is dedicated to serving customers in Australia. All orders placed on this site are processed and shipped with the goal of providing a smooth, reliable shopping experience specifically tailored for the Australian market.


Email: info@fjord-melbourne.com
Telephone: +44 20 3769 2020

  • Opening Hours (Canberra, GMT +10):
    Monday–Friday: 08:00 AM – 07:00 PM
    Saturday & Sunday: Closed