Privacy policy

This Privacy Policy explains how Commerce Medium LTD (“we,” “us,” “our,” or “the Company”) collects, uses, and protects your personal information when you visit or make a purchase from https://fjord-melbourne.shop (the “Site”) or otherwise interact with our services (the “Services”).

By accessing or using our Services, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the Site.

1. Changes to This Policy

We may update this Privacy Policy to reflect operational, legal, or regulatory changes. Updates will be posted on this page with the “Last updated” date revised accordingly.

2. Information We Collect

We collect personal information in several ways, depending on how you interact with us:

Information You Provide Directly

  • Contact details: Name, address, phone number, email.

  • Order details: Billing/shipping addresses, payment confirmation, phone, email.

  • Account details: Username, password, and security information.

  • Shopping activity: Items viewed, added to cart, purchases

  • Customer support: Messages or details you share when contacting us.

Information Collected Automatically

When you use our Site, we may collect:

  • Device and browser details.

  • IP address and network connection.

  • Usage activity (pages viewed, time spent, clicks).

  • Data collected via cookies, pixels, and similar technologies.

Information from Third Parties

We may also receive information from:

  • Shopify (our platform provider).

  • Payment processors (to complete transactions).

  • Advertising and analytics partners (e.g., tracking engagement with our ads or emails).

3. How We Use Your Information

We use personal information for the following purposes:

  • Providing Services: To process payments, fulfill orders, arrange shipping, manage accounts, and handle returns/exchanges.

  • Communication: To send order updates, respond to inquiries, and provide customer support.

  • Marketing & Advertising: To send promotions, special offers, and tailor ads on our Site or third-party sites.

  • Security & Fraud Prevention: To detect and prevent fraudulent or unauthorized activity.

  • Improvement: To analyze usage and enhance our website, services, and customer experience.

4. Cookies

Our Site uses cookies to improve functionality, remember preferences, and analyze usage. Some cookies are necessary for the Site to function. Others may be used by third-party partners for advertising and analytics.

You may disable cookies in your browser settings. Please note that doing so may affect site performance and limit certain features.

5. Sharing Your Information

We may share your personal information with:

  • Vendors and service providers (IT, shipping, payment processing, cloud storage, analytics).

  • Business and marketing partners (who may use data in line with their own policies).

  • Affiliates and subsidiaries (within our corporate group).

  • Authorities or regulators (to comply with legal obligations or enforce rights).

  • Business transfers (e.g., mergers, acquisitions, or restructuring).

We do not sell sensitive personal information and only share it where legally permitted or with your consent.

6. User-Generated Content

If you post reviews or content on our Site, this may be visible to the public. We are not responsible for how others use information you choose to share publicly.

7. Third-Party Links

Our Site may contain links to external websites or apps. We are not responsible for the privacy practices of these third parties and encourage you to review their policies.

8. Security

We take commercially reasonable measures to protect your personal information. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on your location, you may have the right to:

  • Access and request a copy of your personal information.

  • Correct inaccurate data.

  • Request deletion of your data.

  • Restrict or object to processing.

  • Request data portability.

To exercise these rights, please contact us at info@fjord-melbourne.com .

10. Contact Information

If you have any questions about this Privacy Policy or how your data is handled, you may contact us at:


Email: info@fjord-melbourne.com
Telephone: +44 20 3769 2020
Opening Hours (Canberra, GMT +10):
Monday–Friday: 08:00 AM – 07:00 PM
Saturday & Sunday: Closed